At Nedlandic, we strive to provide our customers with the best possible shopping experience. However, we understand that there may sometimes be a need to return an item. That is why we have established a clear return policy to make the return process simple and hassle-free. Please read this policy carefully before making a purchase so that you are aware of your rights and obligations when returning an item.

Return Conditions:

• Our customers have the right to request a return within 14 days of receiving an item.
• The item must be in its original condition, including all labels, packaging, and accessories.
• Items must be unused, unwashed, and free from any damage, unless the damage was already present upon receipt.

Return Process:

• To request a return, please contact our customer service at orders@nedlandic.com or +31 342 444585.
• Clearly state which item you wish to return, the reason for the return, and if possible, include photos of any damage.
• Once we have received your return request, we will send you detailed instructions on how to return the item. Depending on your location, we may ask you to send the item back to us or to a specific return address.
• We recommend returning the item using a traceable shipping method and keeping proof of shipment. This ensures that you can claim compensation in case of loss or damage.
• Please note that return shipping costs are at your own expense and original shipping costs are non-refundable.

Refund or Exchange:

• Once we have received and inspected the returned item, we will process the refund or exchange according to your preference.
• Refunds are generally issued via the same payment method used when placing your order. Please note that processing times may vary depending on your bank or payment provider.
• In the case of an exchange, we will ship the new item as soon as possible, subject to availability.

Exceptions:

• Custom-made or personalized items cannot be returned unless there is a manufacturing defect.
• Items purchased during a sale, with a special discount, or as part of a bundle offer can only be returned for a refund in the form of store credit.

At Nedlandic, we do everything we can to ensure that you are satisfied with your purchases. However, if you wish to return an item, please follow our return policy to ensure a smooth process. If you have any questions about our return policy, please do not hesitate to contact our customer service. We are always happy to assist you.